Poole Farm B&B

• When you arrive at the B&B, please make your way around to the reception area at the front of the property.  This is the opposite area to the car park.
• Due to the risk involved with luggage, please make sure that items of luggage are able to be carried by yourselves.  Staff will not be able to help with this I am afraid.
• We will offer you a contactless check in.  We will ask you to look at the check in documents to ensure that they are right, we will then sign on your behalf.
• We will show you to your room but we are mindful of keeping the social distance at all times.
• Each room will have cushions and bedspreads removed from them.  There will also be no reading materials in your room.  This is unusual for us but it is a necessity to ensure that contamination is kept to a minimum.
• We pride ourselves on offering a lovely turndown service before you retire for the evening, sadly, we are unable to offer this at this time due to the risk factor involved.
• If you require your room to be cleaned on a daily basis, then please let us know.  We will ensure that your room is sanitise, vacuumed, straightened, crockery machine washed and your hospitality tray replenished.
• Before you leave for the day or check out, please wipe over the light switches, bathroom taps and toilet flush, toilet seats with the antibacterial wipes provided. Our staff will not touch any of your personal belongings – they will clean around them. Wipes can be disposed of in a bin.
• There will be antibacterial wipes and hand sanitising gel in your bathroom.  Please ensure that you use these.  Hand sanitising gel is for use here in the house and not for refilling your own bottles.
• All wipes must only be disposed of in the bins provided. They MUST NOT BE FLUSHED DOWN THE TOILET. It will break our treatment plant that we have on site. This also applies to wet wipes that act as toilet paper
• Please wash your hands for at least 20 seconds using soap and hot water and use hand gel where possible.
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