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Covid-19 Instructions

Poole Farm B&B

Poole Farm B&B

  • When you arrive at the B&B, please make your way around to the reception area at the front of the property.  This is the opposite area to the car park.
  • Due to the risk involved with luggage, please make sure that items of luggage are able to be carried by yourselves.  Staff will not be able to help with this I am afraid.
  • We will offer you a contactless check in.  We will ask you to look at the check in documents to ensure that they are right, we will then sign on your behalf.
  • We will show you to your room but we are mindful of keeping the social distance at all times.
  • Each room will have cushions and bedspreads removed from them.  There will also be no reading materials in your room.  This is unusual for us but it is a necessity to ensure that contamination is kept to a minimum.
  • We pride ourselves on offering a lovely turndown service before you retire for the evening, sadly, we are unable to offer this at this time due to the risk factor involved.
  • If you require your room to be cleaned on a daily basis, then please let us know.  We will ensure that your room is sanitise, vacuumed, straightened, crockery machine washed and your hospitality tray replenished.
  • Before you leave for the day or check out, please wipe over the light switches, bathroom taps and toilet flush, toilet seats with the antibacterial wipes provided. Our staff will not touch any of your personal belongings – they will clean around them. Wipes can be disposed of in a bin.
  • There will be antibacterial wipes and hand sanitising gel in your bathroom.  Please ensure that you use these.  Hand sanitising gel is for use here in the house and not for refilling your own bottles.
  • All wipes must only be disposed of in the bins provided. They MUST NOT BE FLUSHED DOWN THE TOILET. It will break our treatment plant that we have on site. This also applies to wet wipes that act as toilet paper
  • Please wash your hands for at least 20 seconds using soap and hot water and use hand gel where possible.
  • We do hav

Journey’s End Holiday Cottage

Journey’s End Holiday Cottage

  • Please wash your hands for at least 20 seconds using soap and hot water ad use hand gel where possible.
  • Hand get is available in the shower room but please do not refill your own bottles from it.  
  • Please bring with you your own hand wipes, hand gel, soap and personal shower gel etc.
  • All of our bedding and towels are professionally laundered.
  • We will clean your cottage from top to bottom before you arrive including all pots, pans, glass, crockery and plates.
  • We will keep to the 2 m rule where possible even though it has been set as 1 m.
  • If you would like to order a breakfast or dinner please either complete the form in the info folder or email your order to 07966551084.  You can also send your order to our email address info@poolefarm.com or stay@Poolefarm.com  Please ensure that you put the time you would like it (up to 9.30am) and any special requirements such as extra sausage, well done bacon etc. and also that you are from the cottage.  We do the same for the campers too and I would hate to get confused.  We accept cash payment for breakfast and meals only. 
  • If you require homemade jams and marmalades, then please let me know.  
  • Whist the risk of COVID-19 is still relatively high, we would be grateful if cottage guests did not have friends to visit.  We are sorry if this causes you some inconvenience, but we must try to keep the risk of contamination to a minimum for all of our sakes.
  • If you require information about local attractions that are available to you, then a selection is available in the porch of the main house.
  • We have removed all unnecessary items from the cottage to aid cleaning and also to reduce the risk of contamination.  If you want to bring your own cushions for the lounge, then please feel free.
  • The sofas and soft furnishings with be sprayed with antibacterial spray prior to your arrival.
  • If you develop symptoms of Covid-19 whilst you are here then please telephone us on 01566777924 or 07966

Caravan Site

Caravan Site

  • When you arrive on site, we will be looking out for you to ensure that you pitch o the pitch that has been especially reserved for your stay.  If we fail to emerge to find you, please either come to the back door and knock (this is through the garden where the swimming pool is) or call us on the telephone number below.
  • Please use your own facilities wherever possible
  • Please wash your hands for at least 20 seconds using soap and hot water ad use hand gel where possible.
  • Hand get is available in the shower room but please do not refill your own bottles from it. 
  • Please bring with you your own hand wipes, hand gel and soap.
  • Should you need to use the shower facilities, please wipe down and disinfect hand contact areas before you leave the shower hut.  Antibacterial wipes are available for you to use, but these must NOT be flushed down the toilet, please put them in the bin provided. Please also ensure that all taps and shower switches are also cleaned along with door handles and light switches.
  • For those of you that wish to use the shower facilities, please be aware that our complementary shower gels and hand creams have also been removed, along with the radio and the floor mats on which to stand.  We are so sorry, but we do have to keep to the guidance that has been issued. You will need to bring with you a floor mat, towel and washing products each time you wish to use them.
  • We will not be putting a hand towel in the shower room.  This is to prevent contamination.  Please take your own towel with you to use.
  • It has been advised that toilet paper can also become contaminated by the virus.  Regrettably, we will not be supplying this in the shower room.
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